Terms of Use

These Terms of Use (Terms) govern access to and use of the Lazomis QI website, platform, project tools, demonstrations, resources, exports and associated services (together, the Service). The Service is operated by Flux Medical Limited, a company registered in England and Wales under company number 16158150 (Flux Medical, Lazomis, we, us or our).

By creating an account, purchasing or redeeming a Project Credit, accepting an invitation, or otherwise using the Service, you agree to these Terms. If you use the Service for an employer or other organisation, you also confirm that you are authorised to act for it to the extent relevant. If you do not agree, do not use the Service.

These Terms should be read with the Privacy Policy, Cookie Policy, Refund Policy, Artificial Intelligence Policy, Data Protection & Information Governance statement and any order form, data-processing agreement or organisation agreement that applies to you. If an organisation agreement expressly conflicts with these Terms, the organisation agreement prevails for that organisation service. Mandatory law always prevails.

Lazomis QI is a digital workflow for clinical audit, quality improvement, service evaluation, data collection, analysis, reporting, improvement planning and professional outputs. Features may include templates, custom project fields, collaboration, dashboards, exports and AI-assisted drafting or analysis.

The Service is a support tool. It is not an electronic patient record, medical device unless expressly stated for a specific feature, emergency service, diagnostic system or substitute for clinical systems, professional advice, local policy or independent verification.

• You must be at least 18 and legally capable of entering a contract.
• You must provide accurate, current information and keep it updated.
• You may use an organisation workspace only if you are authorised by that organisation.
• A person accepting for an organisation confirms that they have authority to bind it, or that their use is subject to an agreement already accepted by an authorised representative.
• The Service is intended primarily for healthcare professionals, healthcare organisations and other authorised adults involved in audit or improvement work.

Accounts are personal to the registered user unless we expressly provide a shared or service-account arrangement. You must keep credentials confidential, use reasonable security measures, and promptly notify us of suspected loss, compromise or unauthorised access. You are responsible for activity carried out through your account to the extent caused by your act, omission or failure to protect access.

You must not share a personal account, impersonate another person, evade access controls, or permit an unauthorised person to use the Service. Organisation administrators are responsible for granting, reviewing and removing member access. We may require re-authentication, verification or a password reset where reasonably necessary for security.

An individual licence does not grant an organisation-wide, transferable or concurrent-user licence. Organisation features, branding, administration and procurement terms are available only where included in the applicable plan or agreement.

Lazomis QI does not provide medical advice, diagnosis, treatment recommendations or emergency assistance. Outputs may be incomplete, inaccurate, unsuitable for a local context or out of date. Clinical and professional responsibility remains with the relevant professionals and organisations.

• Apply appropriate professional judgement and independently verify material facts, calculations, standards, references and recommendations.
• Check current law, regulation, guidance, local policy and approval requirements before acting or publishing.
• Do not use the Service as the sole basis for individual patient care, diagnosis, treatment, safeguarding or another high-impact decision.
• Maintain the authoritative clinical record and required incident, audit or governance records in approved systems.
• Escalate urgent safety concerns through the appropriate clinical or organisational route, not through Lazomis support.

You and, where applicable, your organisation are responsible for deciding what project data may lawfully be entered, the purpose and classification of the work, the lawful basis and confidentiality requirements, approvals, retention, access, disclosures and any application of the national data opt-out.

• Do not upload information you are not authorised to use or disclose.
• Do not treat pseudonymised information as anonymous; it remains personal data where re-identification is reasonably possible.
• Do not use custom fields, attachments or exports to circumvent safeguards or local information-governance rules.
• Configure access on a need-to-know basis and review invited members regularly.
• Assess small-number, linkage and re-identification risk before sharing reports, benchmarking or exports.
• Where Flux Medical acts as processor, the relevant organisation remains controller and our processing is governed by its documented instructions and the applicable data-processing terms.

Some features may use artificial intelligence to suggest, draft, organise, map, summarise or analyse material. AI output is probabilistic and may contain errors, invented references, bias, omissions or outdated information. It is supplied as a draft for competent human review.

• Review and, where necessary, correct every AI-assisted output before relying on, sharing or publishing it.
• Do not use AI output as a substitute for clinical judgement, professional accountability or organisational approval.
• Do not submit sensitive or confidential information to an AI feature unless the use is expressly supported, necessary and approved.
• Respect third-party rights and check licences and attribution before reusing AI-assisted content.
• Do not represent AI-generated work as independently validated where it has not been validated.

Further controls and transparency are set out in the Lazomis QI Artificial Intelligence Policy. If that policy imposes a stronger safeguard for an AI feature, the stronger safeguard applies.

User Content means information, datasets, text, files, instructions, feedback other than product suggestions, and other material submitted to the Service by or for a user. As between you and us, you or the relevant rights holder retain ownership of User Content.

You grant Flux Medical and its contracted service providers a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, transform, display and otherwise process User Content only as reasonably necessary to provide, secure, support and improve the contracted Service, comply with law, and exercise our rights under these Terms. This licence ends when the relevant content is deleted, except for protected backups, legal retention and material already lawfully anonymised.

You confirm that you have the rights and authority needed to submit User Content and permit this processing. You remain responsible for its accuracy, legality and appropriate use. Platform-generated reports and exports may combine User Content with Lazomis templates, layout, software and suggestions; your rights in User Content do not transfer ownership of the underlying Service.

Flux Medical and its licensors own the Service and all related software, interfaces, branding, documentation, template structure, databases, graphics and platform content, excluding User Content and third-party material. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for your own authorised professional or organisational purposes during the applicable access period.

You may use an authorised export for the project or organisation for which it was generated, including internal governance, portfolios, presentations and reports, provided you do not misrepresent validation or remove required notices. You must not resell the Service or its templates, create a competing template library by systematic extraction, publish substantial platform content as your own, or use our marks without permission.

You must use the Service lawfully, responsibly and in a way that does not harm people, organisations, systems or the Service. You must not:

• gain or attempt unauthorised access, probe vulnerabilities, bypass controls or interfere with availability;
• introduce malware, harmful code, excessive automated traffic or content designed to disrupt or manipulate the Service;
• reverse engineer, decompile, scrape, copy or extract the Service except to the limited extent the law does not permit restriction;
• use the Service for unlawful discrimination, deception, harassment, surveillance, infringement or another illegal purpose;
• upload unlawful, defamatory, infringing, misleading or unauthorised confidential content;
• use the Service to make solely automated clinical or other high-impact decisions about a person;
• misuse free accounts, credits, promotions, refunds or chargebacks;
• remove proprietary notices or falsely imply endorsement, accreditation or regulatory approval.

Reasonable, proportionate use of exports and integrations made available by us is permitted. Separate API or integration terms apply where provided.

12.1 What a Project Credit provides

• One Project Credit activates one premium project.
• The activated project includes the workflow and features described at the point of purchase or activation.
• Invited project team members do not consume additional individual Project Credits unless clearly stated otherwise.
• Project Credits do not expire under the current offer.
• A credit is consumed only when the user deliberately confirms activation of a premium project.

12.2 Packs, ownership and transfer

Individual Project Credits are currently offered in packs displayed at checkout. They are attached to the purchasing account, have no cash value, are not a regulated stored-value product, and may not be transferred, sold or exchanged except where we expressly agree or the law requires. Organisation licensing is arranged separately.

12.3 Free Starter Projects and demonstrations

Browsing tools, reading descriptions, using a Free Starter Project and using a Guided Demonstration Project do not consume a credit. Free, demonstration, trial and pilot services may be limited, altered or withdrawn on reasonable notice and are provided for evaluation or limited use, not as a promise of permanent availability.

Prices, taxes, pack contents and payment methods are shown before purchase. Payments are one-off unless the checkout or an organisation agreement clearly states otherwise. Individual Project Credits do not renew automatically under the current offer. You authorise the payment provider to charge the displayed amount and must provide accurate billing information.

A credit purchase is completed when payment is accepted and the credits are made available. A credit is redeemed when you confirm activation and the premium project is created. Redemption is final subject to the Refund Policy and statutory rights.

The Refund Policy governs full refunds of eligible unredeemed credits, any discretionary partial refund of a part-used bundle, and operational handling of refund requests. Where a refund, chargeback or payment dispute affects a purchase, associated unused credits may be frozen or revoked and activated projects may be placed under proportionate administrative review while the matter is resolved.

Organisation owners and administrators may invite or remove members, assign roles, configure projects, access workspace activity and manage organisation content according to their permissions. Users acknowledge that authorised administrators may access, export, reassign or delete organisation-controlled content and may suspend access when employment, engagement or authority ends.

The organisation is responsible for administrator selection, member instructions, project governance and timely access removal. We may rely on instructions from an authorised organisation contact unless we know or reasonably suspect that the instruction is unauthorised. Service levels, data location, security commitments, exit assistance and liability caps may be set out in the organisation agreement.

The Service may link to or interoperate with authentication, payment, storage, communication, AI, analytics or other third-party services. Third-party services are governed by their own terms and privacy information. We are not responsible for third-party content or services that we do not control, but this does not exclude responsibility for our selection or management of processors where the law or contract makes us responsible.

You are responsible for authorising a connection and for reviewing the data it will exchange. Availability of an integration does not imply endorsement. We may suspend an integration where necessary for security, legal compliance or service integrity.

We aim to provide a reliable Service but do not guarantee uninterrupted, error-free or permanently unchanged access. Maintenance, incidents, security work and events beyond reasonable control may affect availability. We may modify, improve, replace or retire features where reasonably necessary.

For paid consumer services, we will not make a change that materially reduces the core service already purchased without a valid reason, reasonable notice where practicable, and any remedy required by law. Organisation service commitments are governed by the applicable agreement. Support channels and current service information are available through the website.

Each party must protect non-public information received from the other that is confidential by nature or designation. Confidential information may be used only to perform or receive the Service and disclosed only to people who need it and are bound by appropriate duties, or where law requires disclosure. This section does not apply to information that is lawfully public, already known without restriction, independently developed or lawfully received from another source.

You may stop using the Service at any time. Account closure, export and deletion options may be subject to identity checks, organisation control, legal retention, outstanding disputes and the applicable agreement.

We may restrict, suspend or terminate access where reasonably necessary because of a material or repeated breach, non-payment, fraud, unauthorised activity, security risk, unlawful content, harm to other users, legal requirement, or an operational risk that cannot reasonably be managed in another way. Where appropriate, we will give notice and an opportunity to remedy. We may act immediately where delay could cause harm or breach law.

On termination, the right to use the Service ends. Terms concerning ownership, confidentiality, accrued payment, liability, disputes and any provision intended by its nature to survive will continue. Treatment of project data and unused credits follows the Refund Policy, Privacy Policy and applicable agreement; termination does not automatically create a refund right.

We will provide paid consumer services with reasonable care and skill and provide digital content in accordance with applicable consumer law. Except for express promises in these Terms or an applicable agreement, and to the extent permitted by law, the Service is provided on an ‘as available’ basis. We do not warrant that every template, suggestion, reference or output will be accurate, complete, current or suitable for every purpose or locality.

Nothing in these Terms excludes an implied term, guarantee, right or remedy that cannot lawfully be excluded. Business users acknowledge that they have assessed whether the Service is suitable for their intended professional and organisational use.

20.1 Liability we do not exclude

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of title obligations that cannot be excluded; deliberate default where exclusion is unlawful; or any other liability that law does not permit us to limit or exclude.

20.2 Consumers

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable, for business losses, or for loss caused by your failure to follow these Terms, professional duties, local governance or reasonable instructions. Nothing in this section affects statutory remedies for faulty digital content or services.

20.3 Business users and organisations

If you use the Service wholly or mainly for business or professional purposes, then, subject to section 20.1 and any organisation agreement: we are not liable for loss of profit, revenue, business, anticipated savings, opportunity, goodwill or reputation, or for indirect or consequential loss; and our total aggregate liability arising from the Service and these Terms is limited to the greater of £100 and the fees paid or payable by you for the affected Service in the 12 months before the event giving rise to the claim.

The business cap does not apply where a signed organisation agreement sets a different cap. Each party must take reasonable steps to mitigate loss. We are not responsible for clinical decisions, local approvals, User Content, unauthorised use, or third-party services except to the extent the loss was caused by our breach or negligence and liability cannot lawfully be excluded.

If you are a business user or organisation, you will indemnify Flux Medical against third-party claims, reasonable losses and reasonable professional costs arising directly from your unlawful User Content, infringement of third-party rights, unauthorised patient-data disclosure, or material breach of section 11, except to the extent caused by our breach, negligence or failure to mitigate. We will give prompt notice, allow reasonable control of the defence and not settle in a way that admits your liability without consent, such consent not to be unreasonably withheld.

Our Privacy Policy explains how Flux Medical processes personal information as controller and, where relevant, processor. The Cookie Policy explains technologies used on the website. You must ensure that any information you submit is processed lawfully and that affected people receive required privacy information.

We may send essential account, security, purchase, service and legal communications. Optional marketing is governed by applicable law and communication preferences. Notices under these Terms may be provided by email, in-product message or publication on the Service where appropriate.

We may update these Terms to reflect changes in law, regulation, security, technology, features or business operations. The current version and effective date will be published on the website. We will give reasonable advance notice of a material change where practicable and where the law requires it.

A change will not retrospectively remove accrued rights. If a material change adversely affects a paid consumer service already purchased, any right to reject the change, terminate or obtain a remedy will be respected. Continued use after the effective date constitutes acceptance only to the extent permitted by law.

• Entire agreement. These Terms and documents expressly incorporated into them form the agreement for the Service, subject to any applicable organisation agreement and any statement that cannot lawfully be excluded.
• Assignment. You may not transfer your contract or account without our consent. We may transfer our rights and obligations to a successor or group company if this does not reduce consumer protections; we will notify you where required.
• No third-party rights. A person who is not a party has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, except where an organisation agreement states otherwise.
• Severability. If a provision is unlawful or unenforceable, it will be adjusted or removed only to the minimum extent necessary; the remainder continues.
• No waiver. Delay in enforcing a right is not a waiver. A waiver on one occasion does not waive a later breach.
• Interpretation. ‘Including’ means ‘including without limitation’. Headings and summaries aid navigation but do not replace the operative wording.
• Force majeure. Neither party is liable for delay or failure caused by an event beyond reasonable control, except that this does not excuse payment already due or obligations that can reasonably continue.

These Terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain the benefit of mandatory protections of your home jurisdiction and may bring proceedings in the courts available to you under applicable law. Business users and organisations submit to the exclusive jurisdiction of the courts of England and Wales unless an organisation agreement states otherwise.

Please contact us first so we can try to resolve the matter. Nothing in these Terms prevents either party seeking urgent court relief or using another dispute route required by law.

Please do not send patient-identifiable or other sensitive information through ordinary email unless a secure, authorised route has been agreed.

This schedule applies only where you are a consumer and buy online or at a distance. It summarises the intended handling of cancellation rights; the checkout and Refund Policy present the information and any consent required for the particular product before purchase.

• For a distance contract, a consumer will normally have a 14-day cancellation period unless an exception applies.
• If the consumer asks for a service to begin during the cancellation period, they may have to pay a proportionate amount for services supplied before cancellation where the legal requirements are met.
• For digital content supplied immediately, the cancellation right may be lost only after the consumer gives the required express consent and acknowledgement and receives the required confirmation.
• Project Credits that remain unredeemed are handled under the Refund Policy and statutory rights. Redeeming a credit to create a project may begin supply, but the checkout and activation flow must not rely on these Terms alone for any consent or acknowledgement required by law.
• Cancellation or refund requests should identify the purchaser, purchase date and order reference. No particular form of words is required where the law gives a cancellation right.