Service Redesign
Pathway mapping, demand and capacity analysis, bottleneck diagnosis, outpatient transformation and redesigning clinical services.
All resources in this category
How to Redesign a Referral Pathway in the NHS
This article outlines a structured approach to redesigning referral pathways within the NHS, focusing on improving patient experience, efficiency, and clinical outcomes. It covers key steps from initial scoping to implementation and evaluation.
How to Redesign an Outpatient Pathway: A Practical Guide for NHS Teams
This article provides a structured approach for NHS teams to redesign outpatient pathways, enhancing patient experience, improving efficiency, and optimising clinical outcomes.
How to Redesign an Acute Medical Pathway: A Practical Guide for NHS Teams
This article outlines a practical, step-by-step approach for NHS teams undertaking an acute medical pathway redesign, focusing on improving patient safety, experience, and operational efficiency.
Bottleneck Analysis in Healthcare: Identifying and Resolving Flow Issues
This guide provides a practical framework for identifying and resolving bottlenecks in healthcare services, enhancing patient flow and operational efficiency within the NHS.
Understanding and Using Pathway Mapping for Healthcare Service Redesign
This guide explains how healthcare pathway mapping is a fundamental tool for understanding current service delivery and identifying opportunities for redesign to enhance efficiency and patient experience within the NHS.
How to Diagnose Service Problems in the NHS: A Structured Approach
This guide provides a structured, practical approach for NHS teams to diagnose service problems effectively, moving beyond symptoms to identify core issues and inform sustainable solutions. It covers essential frameworks and considerations for accurate problem identification.
Patient Pathway Tracking: Understanding and Optimising Patient Journeys
This guide explains patient pathway tracking, its benefits for NHS teams, and provides practical steps to implement and optimise patient journeys, reducing delays and improving coordination.
Waiting List Validation: A Practical Guide for UK NHS Teams
This guide demystifies waiting list validation within the NHS, explaining its importance for patient safety, operational efficiency, and data integrity. It offers practical steps for implementation.
Understanding and Improving Theatre Utilisation
This guide unpacks the complexities of theatre utilisation, offering practical insights and strategies for NHS clinicians and managers to optimise operating room efficiency and patient flow.
Elective Recovery: Understanding the NHS Challenge and How to Contribute
This article explores the substantial challenge of NHS elective recovery, outlining key principles and practical strategies for healthcare professionals and teams to understand and actively contribute.
Understanding and Utilising the New-to-Follow-Up Ratio in NHS Service Design
The New-to-Follow-Up (N:FU) ratio is a key metric for understanding and managing demand in NHS outpatient services. This guide explains how to calculate, interpret, and strategically use the N:FU ratio to improve patient flow and service efficiency.
Understanding Advice and Guidance Pathways in the NHS
This article explains NHS Advice and Guidance (A&G) pathways, their benefits for patient care and system efficiency, and practical considerations for effective implementation in your service.
Patient-Initiated Follow-Up (PIFU): A Practical Guide for NHS Teams
Patient-Initiated Follow-Up (PIFU) empowers patients to book appointments when they need them, potentially enhancing patient experience and optimising clinic capacity. This guide explains PIFU's principles, practical implementation, and common pitfalls for NHS teams.
Outpatient Transformation: A Guide for NHS Clinical and Operational Teams
This guide demystifies Outpatient Transformation within the NHS, offering a practical framework for clinical and operational teams to enhance efficiency, patient experience, and clinical outcomes.
Demand and Capacity Analysis for Service Improvement in the NHS
This guide simplifies demand and capacity analysis for NHS leaders, offering practical insights to identify bottlenecks, improve patient flow, and enhance service delivery.
Service Redesign in Healthcare: A Practical Guide for NHS Teams
This guide simplifies service redesign for NHS clinicians and managers, offering practical insights and a structured approach to drive meaningful improvements in patient care and operational efficiency.
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